Terms of Service

By creating an account or using the ScrapeHammer website, API, or related services (the “Services”), you agree to these Terms of Service and our Privacy Policy. If you are using the Services on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Services.

These Terms form an agreement between you (the “Customer” or “you”) and:

• Company: Hammer Data Services OÜ
• Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115
• Company registration number: 17582785
• Contact email: info@scrapehammer.com

ScrapeHammer provides tools and APIs that retrieve publicly available data from social media platforms including Facebook, Instagram, TikTok, and YouTube, and deliver it to you in a structured form. The Services are provided on an “as is” basis and may be updated, modified, or discontinued at any time without notice.

The Services retrieve only data that is publicly available on the source platform.

The Services retrieve only data that is openly visible without authentication or special permissions. If data is not publicly available, the Services will not retrieve it.

ScrapeHammer acts in two distinct roles depending on the type of data:

a) Data controller — for data you provide to us.

For the Personal Data you provide directly to us — such as your registration, account, and billing information — ScrapeHammer acts as a data controller and processes that data to operate, secure, and improve the Services and to communicate with you.

b) Data processor — for data the Services retrieve.

When the Services retrieve publicly available data on your instructions, ScrapeHammer acts as a data processor. You are the data controller for the retrieved data and are responsible for determining the purposes and means of its processing. ScrapeHammer forwards the retrieved data to you and does not use it for its own purposes beyond operating and securing the Services.

The end use of the data you receive is your sole responsibility. You represent and warrant that you will:

• comply with all applicable laws, including data protection laws such as the GDPR and the UK Data Protection Act;
• comply with the terms of service of each source platform;
• respect the rights of the individuals the data relates to;
• not use the data to discriminate, harass, or harm individuals;
• not attempt to re-identify individuals who have not consented.

ScrapeHammer is not liable for how you use, store, or share the data after you receive it. You indemnify ScrapeHammer against claims arising from your use of the retrieved data.

You may use the Services only for lawful purposes.

You must not use the Services to violate any law, regulation, or third-party right, or to infringe intellectual property, privacy, or contract rights. You are solely responsible for determining whether your intended use is legal in your jurisdiction and compliant with the source platform's terms. ScrapeHammer reserves the right to suspend or terminate access if it believes, in good faith, that you are using the Services unlawfully.

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account and for notifying us promptly of any unauthorized use. We may suspend or close accounts that violate these Terms.

The Services are billed according to the plan you select and the credits you consume. Run requests consume credits from your balance. Credits and plans are described on our pricing page and in the documentation. We may change pricing with reasonable notice.

ScrapeHammer and its software, design, and documentation are owned by us or our licensors and protected by intellectual property laws. The retrieved social media data remains the property of its respective owners; we grant you no rights beyond delivery of the data for your lawful use.

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that retrieved data will be accurate, complete, or current.

To the maximum extent permitted by law, ScrapeHammer and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business, arising out of or related to the Services, even if advised of the possibility of such damages. Our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.

You agree to indemnify and hold ScrapeHammer harmless from any claims, damages, and expenses (including legal fees) arising from your use of the Services, your use of the retrieved data, or your violation of these Terms or any law or third-party right.

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by law. Upon termination, your right to use the Services ends; sections that by their nature should survive will remain in effect. If you have subscribed for the current billing month, the subscription fee is due in full upon termination, and no refund is issued for the remaining days of the period. Forfeited subscription fees are applied toward covering the costs incurred by ScrapeHammer for the terminated account.

These Terms are governed by the laws of Estonia, including the Estonian Personal Data Protection Act (Isikuandmete kaitse seadus) where applicable, without regard to conflict-of-laws principles. Any dispute will be resolved in the courts of Harju County, Estonia, unless you are a consumer with mandatory rights to another forum. Consumers may also seek out-of-court dispute resolution through the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet).

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Continued use of the Services after a change constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us:

• Email: info@scrapehammer.com